Refund policy

Return and Exchange

What is your return and exchange policy?
We accept unused products returned within 14 days of purchase at the shipping expense of customers. We do not accept exchanges. Please initiate a return and place a new order if you would like to exchange a product.
Products must be unopened, unused, unworn and unwashed with the original packaging and tags.
All sale items, and items bought on promotion are FINAL SALE.
Shipping fees are not refundable.
Products from a gift box cannot be returned individually. Gift boxes must be returned with all products unused and unwashed in the original condition with tags on.
Returns that do not meet our policy will not be accepted and will be sent back to the customer.

How do I initiate a return?
If you're not satisfied with your purchase, please contact our customer support team hello@kumakids.com within 14 days of receiving your order. We'll guide you through the return process.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

What if the order I want to return is a gift order?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Who is responsible if a package is “Undeliverable” or lost?
Kuma Kids is not responsible for packages that are lost, stolen, or deemed as “Undeliverable” or “Return to Sender”.